Returns & Refunds


We hope you love your products, but if for any reason you need to return something to us, we’ve made it as simple as possible.  



Simply return the item in its original condition and packaging within 14 days of receiving your order for an exchange or refund. For health, safety and hygiene reasons, we will not be able to offer a refund, replacement or exchange on used items. We are unable to process a refund or exchange on Mascara. We can only accept returns or exchanges for orders placed on our website. If your order contained a free gift this will also need to be returned in order to receive a refund.

To start a free return, please CONTACT US.

Please allow up to 14 working days for your card to be credited with your refund. 

Unfortunately delivery charges are non-refundable, unless the item is faulty. If you would like any further assistance please contact us.


If your package is visibly damaged on delivery, please contact our customer team. If you receive your products and they are faulty or damaged once opened, please contact our customer service team within 48 hours of receiving your order.